Without Words
Over the years we received many good reviews and a few bad ones. The good ones encourage us to continue what we are doing; the bad or “less good” ones teach us where and what we can improve.
But this review is worth posting on our blog! During 16 years we never received a comment without words but instead with a hand drawn little man with both hands up and an even bigger smile! It’s so cute! The review card has put a smile on all the staff faces and reminds us why we have chosen to do this job!
It is very important to know what our guests think, and even more important that each guest has a good feeling about Astoria Hotel when checking-out. Extra comments about maintenance requests or tips how to improve etc are the key to our success. Everywhere, sometimes something can go wrong (even at home) but by taking immediate action to solve the problem and to prevent from happening again is a must to keep all guests happy. We love our job and truly hope to get as many reviews and feedback forms as possible to learn from our mistakes and to smile when all was ok.
I would like to thank all our guests that stayed with us over the past years and helped us to make Astoria Hotel Antwerp what it is today. Thanks to you we found the key to that success! Keep booking Astoria Hotel and keep writing comments or just enter my office behind the reception to talk to me face to face. Let us know what you think! After all you are at home here and at home you have the right to speak!
Kind regards,
Marie – France De Zutter
General Manager
PS: I’m happy that the little man wasn’t drawn on the right side of the paper!
Jim Murphy – PREM Group’s Managing Director » 2012 » January
[...] stylish new breakfast buffet at the Astoria Hotel in Antwerp has already received great comments from guests. As well as looking great, the extra space and improved layout makes the breakfast experience more [...]