Over the years we received many good reviews and a few bad ones. The good ones encourage us to continue what we are doing; the bad or “less good” ones teach us where and what we can improve.
But this review is worth posting on our blog! During 16 years we never received a comment without words but instead with a hand drawn little man with both hands up and an even bigger smile! It’s so cute! The review card has put a smile on all the staff faces and reminds us why we have chosen to do this job!
It is very important to know what our guests think, and even more important that each guest has a good feeling about Astoria Hotel when checking-out. Extra comments about maintenance requests or tips how to improve etc are the key to our success. Everywhere, sometimes something can go wrong (even at home) but by taking immediate action to solve the problem and to prevent from happening again is a must to keep all guests happy. We love our job and truly hope to get as many reviews and feedback forms as possible to learn from our mistakes and to smile when all was ok.
I would like to thank all our guests that stayed with us over the past years and helped us to make Astoria Hotel Antwerp what it is today. Thanks to you we found the key to that success! Keep booking Astoria Hotel and keep writing comments or just enter my office behind the reception to talk to me face to face. Let us know what you think! After all you are at home here and at home you have the right to speak!
Marie – France De Zutter
PS: I’m happy that the little man wasn’t drawn on the right side of the paper!
Astoria has been giving FREE NIGHTS on Facebook for a year now. On the 1st of the month (or at the beginning of each month) a child was asked to pick a lucky number between 1 and “the total amount of fans” and we gave the prize to the corresponding Facebook fan. So far we have welcomed 4 out of 12 lucky winners to enjoy their fantastic Antwerp hotel break. As the prizes were valid for 1 year the other 8 still have time to book their FREE NIGHT.
It has been a big success and we love to make people happy so have decided to continue competitions in 2012 with a small difference that the people who want to win need to participate and answer a funny question! The first question of 2012 is easy for us to find out and funny to guess for an outsider. This way we will have more fun with our Facebook fans.
How many eggs did Astoria Hotel serve for breakfast in 2011?
Enter on the Astoria Hotel Antwerp’s official Facebook page
We have checked our deliveries over 2011 and calculated how many boxes with eggs were ordered over the year. The result is even for us amazing! We didn’t have a clue how many fresh eggs were passing our buffet breakfast!
As soon as we’ve posted the question (with a lovely yellow egg picture) on our Facebook page the funny answers started to come in. We must say that 1 person is pretty close already! But people still have time to guess until 5 PM Friday January 6th and then we will let the world know how many eggs a small hotel managed to eat! The person with the closest answer will win a FREE NIGHT!
We want to mention also that our colleagues at Premier Apartments (part of our hotel group) found the excellent word to support us on Facebook! EGG-CELLENT!